[Fix] My Files App Crashing Issue on Samsung Devices

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An essential tool for managing data on Samsung devices, including SD cards, USB drives, and cloud storage, is Samsung My data. However, many Samsung users have recently encountered a frustrating issue where the My Files app keeps crashing, preventing them from accessing their files seamlessly. Here we will explore the potential causes behind this problem and provide step-by-step solutions to resolve it.

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[Fix] My Files App Crashing Issue on Samsung Devices

Why is the Samsung My Files App Crashing?

There are several possible reasons why the Samsung My Files app may be crashing on your device. Understanding these causes is crucial in order to apply the appropriate solutions.
Here are the main culprits:

  1. Issues within the My Files app:
    The app itself may have encountered a problem, such as caching issues or corrupted data, leading to its instability and subsequent crashes.
  2. Recently installed software update:
    Some users have reported that the My Files app started crashing after updating their Samsung devices to Android 12. It is possible that the software update introduced compatibility issues with the app.
  3. Third-party apps:
    The My Files app may crash due to interference from some third-party programmes. Any such apps you may have set up on your Samsung cellphone could be the root of the issue.
  4. System cache:
    Over time, the Android system accumulates cache data from various apps and processes. If this cached data becomes corrupt or outdated, it can lead to app malfunctions, including the crashing of the My Files app.

Solutions to Fix the My Files App Crashing Issue

Solution 1: Clear My Files App Cache

One of the simplest solutions is to clear the cache of the My Files app. This process will generate fresh cache data when you relaunch the app, potentially resolving any underlying issues.

  1. Open the Settings app on your Samsung device.
  2. Scroll down and tap on “Apps” or “Applications.”
  3. If you don’t see the My Files app, tap on the filter button and enable the “Show system apps” option.
  4. Find and tap on the My Files app.
  5. Tap on “Storage” or “Manage storage.”
  6. Select “Force stop,” then click on “Clear cache.”
  7. Restart the app by reopening it.

Solution 2: Clear My Files App Data

If clearing the app cache didn’t solve the crashing issue, you can try clearing the app data. The programme will be reset to its default settings and any potentially harmful data will be deleted in this phase.

  1. Go to the Settings app.
  2. Tap on “Apps” or “Applications.”
  3. Locate the My Files app.
  4. Tap on “Clear data.”
  5. Restart the app.

Solution 3: Check for Updates on Samsung My Files App

Samsung frequently releases updates to its system apps, including bug fixes and stability improvements. Checking for and installing updates for the My Files app can help resolve compatibility issues and other problems.

  1. Open the Google Play Store or Galaxy Store app on your Samsung device.
  2. Search for “Samsung My Files.”
  3. If an update is available, download and install it.


Solution 4: Enable Samsung Core Services

If you accidentally disabled the Samsung Core Services on your device, it can cause certain system apps, including the My Files app, to malfunction. Enabling this service is essential to ensure the smooth operation of system apps.

Solution 5: Clear System Cache

Clearing the system cache on your Samsung device can help resolve underlying software issues that may be affecting the My Files app.

  1. Power off your device.
  2. The volume up button while also holding down the power button. (If your device is running Android 13, plug the USB cable into a power source before performing this step.)
  3. Release the keys once the recovery menu appears.
  4. Use the volume buttons to navigate to the “Wipe cache data” option.
  5. Press the power button to select it.
  6. Confirm the action by selecting “Yes” and pressing the power button.
  7. Once the process is complete, select “Reboot device now” from the recovery menu and press the power button to restart your device.
  8. Open the My Files app to check if the issue is resolved.

Solution 6: Use Google Files App as an Alternative

If all else fails, you can consider using the Files by Google app as an alternative file manager. This trusted third-party app can provide similar file management functionalities and may help alleviate the crashing issue.

  1. Open the Google Play Store app on your Samsung device.
  2. Search for “Files by Google.”Download and install the app.
  3. Go to the Settings app.
  4. Tap on “Apps” or “Applications.”
  5. Find the My Files app and tap on it.
  6. Reset any default settings, uninstall updates, and revoke any unauthorized access by tapping on the respective options.
  7. Set Files by Google as the default file manager (if available) by going to the default apps settings.

Final Solution: Factory Data Reset

If none of the previous solutions worked, you may need to perform a factory data reset as a last resort. Be careful that doing this may destroy all of the data on your device, so you must make a backup of your most critical documents beforehand.

Please refer to our comprehensive guide on how to back up and restore data on your Samsung device. Once you have backed up your data:

  1. Turn off your Samsung device.
  2. Boot it into recovery mode.
  3. Navigate to “Wipe data/Factory reset” using the volume buttons.
  4. Press the power button to select it.
  5. Confirm the factory data reset.
  6. Wait for the reset process to complete.
  7. Once finished, set up your device again and check if the My Files app is functioning correctly.

Alse Read – How to Transfer Apps from Samsung to Samsung 

It might be annoying when the Samsung My Files app crashes, but with the step-by-step instructions in this guide, you should be able to fix the issue and get back access to your files. Start by clearing the app cache and data, checking for updates, and enabling Samsung Core Services. If necessary, clear the system cache or consider using the Files by Google app as an alternative file manager. Finally, as a last resort, perform a factory data reset. By following these troubleshooting steps, you can effectively address the My Files app crashing issue on your Samsung device and enjoy seamless file management once again.